FAQ

Once shipped, you receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number. Or maybe you can simply go to your customer account to check the order status

Guest user without creating an account on our website may face such dificulties. If you first create an account and then place the order, it will reflect under your account

It takes 2-4 working days ( UAE city limits ) to ship and deliver an order. Once shipped, ( Selected products will be delivered on NEXT DAY DELIVERY)
There might be some delay in delivery due to below mentioned reasons:

• If the area where you live is very interior in the region.
• Natural calamities like heavy rain, earthquake etc.
• National and Regional holidays etc

Do not worry! We will call you and confirm your availability and reschedule the delivery for you.

Usually customers will not face such issues, if any such condition you can get in touch with our support cs@supplyvan.com

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time. We make 2 attempts to deliver.

Sorry about this. Delivery time for an order cannot be changed yet.

Sorry, this option is not available yet

Please contact our Customer Support with the service centre details and supplyvan order referance number ( order number) so that we can look into this.

Yes- the courier person will call you before delivery only if he cannot find your location with the address shared.

Yes. In the event that its not, it will be mentioned in our quote or order.

Yes, We sell only Original branded products with the manufacturer warranty.

You can cancel an order by writing to us or calling us on 800-Supply (787759).

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

Yes, Supplyvan.com reserves the right to cancel any order under the following circumstances:

• Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
• In case of wrong product price or specification mentioned on Supplyvan.com.
• Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
• If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
• Suspected fraudulent information.

Customer should intimate us through email within 7 days of receiving the order. Customer has to make sure that

• The product is unused. Not even once
• Original packaging should remain intact.
• Invoice should be available
• All the tags/labels should be available
• We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our delivery executives will come to collect the product within 2 b business days.
• Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.
• Customer will have to handover the product to the delivery executives.
• Upon receiving the product, a Quality inspection would be performed over the product. It will take 2 days’ time.
• If any damage / defect found from customer end by mishandling the product, customer has to bare cost of the repairing on case to case basis
• If any damage/defect is found from Supplyvan end, it will be repaired or replaced at our discretion.
• In case of refund, money will be refunded to the customer vide the method it was received.

No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be processed for you by our team.

You can choose to pay for an order with any of the below methods:

• Cash on Delivery
• Credit / Debit card
• Pay by POS machine
• Bank transfer

Yes-You can Use notify me function for every out of stock products. You will receive a notification once the stock is back for which you can then place an order.

No, It's not. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods. It is always better to create a account to get the special offers and promotions and also track your purchases in your account.

All products bought on SupplyVan come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you. For any warranty realted issue, please contact customer support.